Smartcom Brings Safer, Smarter and More Secure Mission-Critical‬ ‭ Communications Across Indonesian Key Sectors‬ ‭

Telco-Backed Push-to-Talk Pioneer Launches in Indonesia, Offering Unbreakable Connectivity for‬ ‭Industrial and Public Safety Operations.

Smartcom, a Singapore-based provider of mission-critical Push-to-Talk (PTT) solutions, has officially launched operations in Indonesia, becoming the only certified Mission-Critical PTT provider operating across multiple Asian markets.

The company combines rugged ATEX-certified devices with TASSTA software to deliver a carrier-grade communication system that operates seamlessly across Indonesia’s diverse networks, ensuring reliability for high-risk sectors like oil & gas, transportation, and public safety. This expansion follows successful deployments with Korlantas (Indonesian National Police Traffic Corps) and Kereta Api Indonesia (KAI), which validated the system’s performance across Indonesia’s diverse operational environments. With Indonesia’s industrial sectors facing increasing operational complexity and safety requirements, Smartcom’s carrier-grade technology provides the robust communication backbone needed for mission-critical operations across energy, transportation and large-scale events.

Telkomsel-backed Reliable Connectivity for Tough Environments

Indonesia’s vast geography and challenging operational environments have created unique communication challenges for industrial and public service operators. The country’s rapidly expanding infrastructure projects and growing industrial safety requirements demand communication solutions that outperform traditional radio systems.

Smartcom has worked hard to meet these needs by offering a solution such as smartphones and tablets for high-risk sectors and devices with built-in features such as barcode scanners and GPS tracking that combines rugged ATEX-certified devices with TASSTA software, creating a communications system that operates across multiple carrier networks, ensuring consistent coverage nationwide. Priority access on Telkomsel’s network helps

Smartcom maintain connectivity during peak usage periods, and enterprise-grade security protocols protect sensitive communications in high-risk environments.

Local Expertise for Indonesia’s Industries

Smartcom has established a comprehensive local operation with deep market expertise to ensure optimal service for clients across Indonesia. The Jakarta-based team is led by telecommunications veterans with extensive experience in Indonesia’s regulatory environment and infrastructure challenges, including former executives from one of the country’s largest telecom operators. A dedicated engineering unit provides local customisation and integration services, adapting solutions to specific industry requirements from mining operations to port logistics.

Additionally, platform interfaces and support services are being localised into Bahasa Indonesia, with full rollout expected within the year. The regional team already offers 24/7 technical support for critical operations in English and Bahasa Indonesia. This phased approach reflects

Smartcom’s commitment to delivering tailored solutions for Indonesia’s critical industries while creating skilled technology jobs.

“Our local team goes beyond language translation. We've rebuilt core interfaces to match Indonesian work processes,

said Asri Ariani Fauziah, Business Development Lead at Smartcom Indonesia.

“For example, our port logistics solutions now incorporate local shipping terminology and compliance workflows that even veteran operators find intuitive.”

Smartcom Brings Field-Proven Solutions to Indonesia

Smartcom’s initial deployments in Indonesia will utilise field-proven ATEX smartphones and tablets that have been successfully implemented in Singapore-based projects, including Ion Orchard, Takashimaya and Marriott properties. The product roadmap include Indonesia-specific enhancements such as real-time GPS tracking for workforce management, video push capabilities for equipment inspections and drone integration for hazardous area monitoring. These solutions build on Smartcom’s experience serving complex operational environments, now adapted for Indonesia’s industrial requirements. The company aims to onboard 10,000 Indonesian users within 12 months before expanding to Malaysia and Vietnam in 2026.

 “Following successful pilots with Indonesian authorities, we’re expanding our solutions to more sectors,”

said Imran Jaffar , Director of PT Smartcom Indonesia.

“Our technology addresses the communication challenges of Indonesia's complex operational environments. With our local team and network partnerships, we’re both ready and excited to bring more reliable and secure communications to Indonesia’s industrial sectors."

Solving Indonesia's Coverage Gaps with Intelligent PTT

By providing Mission-Critical PTT solutions through a subscription-based model that eliminates prohibitive capital expenditures, Smartcom makes advanced communication technology accessible to organisations of all sizes. Its intelligent network switching capability solve Indonesia’s chronic coverage challenges by dynamically selecting the optimal available carrier, and enables cross-border communication with Singaporean operations - a critical feature for regional enterprises and government agencies coordinating multinational operations.

 “After implementing our solutions with Korlantas and KAI, we’ve proven how certified MCPTT  technology can transform operations in Indonesia's most demanding environments,"

said Asri Ariani Fauziah .

“What sets us apart is our dual focus, combining global standards compliance with local customisation. Our ATEX devices already serve hazardous zones in oil refineries, while the priority network access ensures reliability during major events like the annual mudik/homecoming exodus. This is next-generation communication tailored for Indonesia’s scale.”

Smartcom solutions are now available through authorised partners in Java, Sumatra, and Kalimantan, with technical demonstrations actively underway for oil & gas, industrial facilities, and public safety organisations. Interested parties can contact the local Smartcom team to arrange a tailored tech demo or free trial. Strategic partnerships with Indonesian system integrators are being finalised to accelerate nationwide deployment and ensure seamless integration with existing operational systems.