InterTalk Deploys P25 Cloud-Hosted Dispatch for MACC 911

InterTalk Critical Information Systems has successfully completed the first phase of a P25 cloud-hosted dispatch deployment for the Multi-Agency Communication Center (MACC 911), delivering a resilient, high-availability dispatch platform designed to support remote operations, workforce flexibility, and mission-critical public safety communications in Grant County, Washington State.

The project replaces traditional, hardware-dependent dispatch workflows with the InterTalk Enlite Dispatch Console System, a browser-based platform hosted in a three-node High Availability AWS architecture across multiple Availability Zones. This architecture provides geographic redundancy and operational resilience without reliance on on-premises infrastructure.

The deployment also integrates MACC 911’s existing P25 radio environment using a cloud gateway, enabling P25 dispatch functionality without requiring on-site radio infrastructure or wireline integrations.

A key objective of the project was to address one of the most pressing challenges facing Public Safety Answering Points today: staffing and retention. By enabling true location-independent dispatching, the system allows qualified dispatch personnel to operate securely from any authorized location, including out of state, while maintaining full operational capability.