North Wales Police Entrusts Hexagon Safety & Infrastructure and Frequentis with JCCS Upgrade
ntegrated solution provides next-generation unified communications, contact management, incident management and dispatch.
North Wales Police, a customer of Hexagon Safety & Infrastructure and Frequentis for more than a decade, have contracted with Hexagon to upgrade the existing Frequentis 3020 Integrated Communication Control System (ICCS) to the Frequentis 3020 LifeX software platform and provide associated integration to Hexagon’s Intergraph® Computer-Aided Dispatch (I/CAD) incident management and dispatch system.
The upgrade provides North Wales Police with a single platform for both emergency and non-emergency forms of contact centre and control room communications including radio, telephony, email and web chat. The solution enables configurable skills-based routing of communications, provides more information on both people and properties at the point of contact through integration with other police systems and delivers automated management information reporting.
The integrated solution facilitates infrastructure consolidation through the use of a single workstation per operator position and commercial-off-the-shelf (COTS) hardware and virtualisation in the data centre. The 3020 LifeX software platform will also support the transition to the Emergency Services Network (ESN) for North Wales Police in the coming years.
