Control rooms  |  2023-09-19

Norway to Transform Emergency Medical Communications with FREQUENTIS Multimedia Communication Solution

Source: The Critical Communications Review | Gert Jan Wolf editor

Frequentis to deliver centralised countrywide communication solution for medical emergency and non-emergency centres for up to 500 active operators

Helsetjenestens driftsorganisasjon for Nødnett HF (HDO) has selected the Frequentis multimedia communication solution LifeXTM as the next-generation communication solution for the Norwegian emergency services. HDO is a public service provider with main responsibility for the operation and management of control room solutions, radio terminals connected to the Norwegian Emergency Public Safety Radio Network – Nødnett – and services to its customers.

The solution for HDO will allow control room operators to see all the relevant incoming information about an incident at a glance, while meeting the highest demands of mission-critical emergency services use cases. The additional mobile functionality will allow nurses to continue consulting patients by phone when away from the workstations to monitor patients at their hospital unit, easing the management of their workload to the benefit of all patients.

“By implementing this solution, HDO are ensuring that citizens and first responders can benefit from new international multimedia and broadband standards, once introduced in Norway in the coming years. Frequentis is proud to have fostered a valuable and trusted working relationship with HDO for more than a decade, and we are delighted to be chosen to develop this partnership further by being directly contracted by HDO,” says Robert Nitsch, Frequentis Vice President Public Safety.

The solution will be deployed for all 16 Emergency Medical Communication Centres (EMCC) and more than 150 General Practitioner On-Call Centrals (GPOC-Central) and Emergency Departments (AED). The solution will migrate from the current Frequentis integrated command and control system (ICCS).

“We selected Frequentis as our chosen supplier based on the quality, price, and feasibility of the offered solution. These are solutions that have long been in demand in the healthcare system, and we
are therefore very pleased to have now put this agreement in place with a supplier we have trusted for almost two decades,” says Lars Erik Tandsæther, CEO of HDO.