Synch Features

Push to Talk (PTT) and Push to Video (PTV) services

• Full duplex one-on-one PTT and PTV
• Half duplex group PTT and PTV
• PTT Playback with replay of missed transmissions
• Multi-PTT: talk to multiple users/groups at once
• Prioritized calls: interrupt lower priority with higher
• PTT homepage: one-tap access to favorite and recent contacts
• Floating PTT window (Android Picture-in-Picture)
• Radio Mode (single channel, LMR-style with override)
• Active speaker indicator
• Default / Last / Exclusive PTT contact logic
• PTT from search results
• PTT via wired headset
• SOS button toggle: switch between speaker and earpiece
• PTT Lock: hands-free operation with slide or button hold
• Mute options: contact mute, session mute, focus mode
• Vibrate feedback on incoming PTT
• Roger beep (start/end tones)
• Sound output selector: speaker / earpiece / Bluetooth
• Session quality and poor signal indicators

 Messaging Service (Chat)

• 1-on-1 and group text messaging
• Broadcast groups (managers speak, others listen)
• Splash messages (Silent / Alert / Critical) with required acknowledgment
• TTS splash reading and optional navigation links
• Critical splash: overrides silent/standby modes
• Message attachments: voice, images, video, documents, location
• Message reply, forward, multi-select, delete
• Live typing indicator and read receipts
• Unread message badge counts
• Quick dismiss of splash: triple back press
• Optimized splash message display for small screens
• Search across contacts, groups, and message content

Geo-Tagging and Location-Based Services

• Real-time location tracking via GPS
• Points of Interest (POI) with icons and alarms
• Dynamic geofence-based group membership
• Create/edit POIs and geofences via web or mobile
• Geofence alerts: entry, exit, proximity
• Auto-latched map focus on active speaker
• Map-based communications: initiate PTT, chat, or video
• Location search and sharing from map
• Location sharing modes: Always / Limited / Never
• Admin-enforced or user-controlled privacy settings
• Default fallback location for GPS-disabled users 
• Last known location 
• Location history with movement trails and playback
• Indoor and private maps (project basis)

Incident Management 

• Incident creation: mobile, dispatch console, or via API
• Invite responders by GPS proximity
• Each incident includes its own chat and PTT group
• Custom workflows per incident type: stages, roles, priorities
• Role-based status phases (e.g., “Driving” for vehicles)
• Splash invites with TTS and navigation links
• Real-time status tracking and user responses
• Visual user-to-incident links on map (dotted lines)
• Incident debrief: logs of communication, user trails, locations
• Archived incidents with controlled access window
• Dispatcher dashboard with sorting, filtering, and status overviews
• API/Webhook support for external system integration

Safe Worker & Emergency

• Presence states: Online, Offline, DND, Working Alone, At Risk
• SOS alarm: visual, audio + full-duplex auto-call to emergency contact
• Worker Down detection with auto-alarm
• Safe Worker timers: inactivity triggers dispatcher alerts
• Scheduled silent/availability settings
• Offline and low battery alerts (TTS supported)
• Auto-switch to Online mode during SOS or critical splash
• ARC (Awareness and Response Center): live status dashboard
• Status and battery icons across maps and consoles

Dispatch Console

• Web-based, tablet-optimized UI
• Multi-pane interface with split views (chat, PTT, map, alerts)
• Drag-and-drop panels: departments, favorites, groups
• Live user presence, location, and alert views
• Incident Center and Safe Worker dashboard (ARC)
• POI and geofence creation and editing
• Multi-speaker audio routing (up to 4 distinct outputs)
• Searchable console view with filtering
• Playback controls for PTT and video recordings

Admin & Provisioning

• Web-based Admin Console
• Admin roles: Admin, Dispatcher, Editor (with granular permissions)
• Restrict admin access by department
• Departmental auto-linking: users can PTT with all in dept.
• Bulk user/group editing: assign contacts, capabilities, lock/unlock
• Provision by CSV import/export
• Templates: pre-set capabilities and OTA preferences
• App settings access control: Full / Partial / None
• Lock user to device by IMEI
• Login via QR code, SMS, or IMEI (screenless)
• Password policy enforcement and first-login reset
• Auto logout after inactivity (custom duration)
• Max PTT time limit per user or group
• Assign emergency contacts per user
• Admin device control: see OS permissions (camera, mic, GPS)
• Audit logs: by IP, action, timestamp, user
• Devices & Hardware Support

Android & iOS mobile apps

• Support for rugged, small screen, and screenless devices
• Auto-login for screenless devices
• Custom dial-knob assignments (groups, contacts)
• Device lock after login (prevents device sharing)
• Display device model, version, and permissions in Admin
• Satellite device support: 1-way/2-way, SOS, location, messaging
• IP/network camera provisioning and video streaming
• Assign video cameras to specific users for viewing

Security, Encryption & Compliance

• TLS (SIP) and SRTP (media) end-to-end encryption
• GDPR compliant
• HIPAA compliant
• App branding: White-label or post-login per org
• Restrict saving/sharing files based on policy
• Foreground lock mode: prevents app from being closed accidentally
• Device-level logout and remote app control

Developer & Integration Features

• REST API and developer SDK
• Developer portal access
• Custom integrations with IT, CRM, and dispatch systems
• Webhooks with SSL validation: license, availability, status, data
• Bots and automation engine (alert, record, scan, talk, etc.)
• AI-based transcript engine (Azure recommended)
• Audio exports: single file or multi-file archive
• Trigger incidents or alerts via external systems

Platform Options

• Cloud-hosted (multi-tenant) or on-premise (single-tenant)
• Private LTE/5G network support
• White-label for resellers and service providers
• SLA-ready infrastructure for telco-grade reliability
• Compatible with Mobile Device Management (MDM) systems
• Interoperability with Land Mobile Radio (LMR) systems