Privacy Centre

How we use your data

The Critical Communications Review takes the privacy of its 'Users' (defined as any person who is a reader, accesses our website (, or is a customer or client, or forms part of its researched database) very seriously and is committed to safeguarding their privacy and their personal information. The Critical Communications Review complies with the principles of the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003, as amended 2011. This Privacy Policy relates to The Critical Communications Reviews use of any personal information provided to them through the website of The Critical Communications Review.

In order to provide users with its services, The Critical Communications Reviews may request and/or record information about them. We therefore believe that we have a “legitimate business interest” to collect and use this information. This privacy notice explains the type of information collected; how it will be used; whether it will be disclosed to third parties and the use of cookies.

The Critical Communications Reviews website contain hyperlinks to websites owned and operated by third parties and these websites will have their own privacy notices and The Critical Communications Reviews encourage users to review them. The Critical Communications Reviews does not accept any responsibility or liability for the practices of such third party websites and users should read carefully their privacy statements. The Critical Communications Reviews understands that some communications may be relevant to users and others are not and some unsolicited communications are unwelcome, so it is fully committed to ensuring that the rights and obligations set out in the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003, as amended 2011, are respected.

Personal data collected

The Critical Communications Reviews will ask for limited personal information when users register to receive a service from the The Critical Communications Reviews website, such as a newsletter, webinar and other online activities. The Critical Communications Reviews will also collect personal information from users when they register for one of its publications or when users communicate over the telephone or via written correspondence. This can include information such as name, job title, postal address, telephone or mobile number, fax number, email address. The information collected will vary depending on the website, but only by supplying this data, is The Critical Communications Reviews able to provide users with the services requested.

How information is collected

The personal information may be used for a number of purposes including the following:

  • To carry out The Critical Communications Reviewss obligations arising from user's registration or request.
  • For market research surveys/analysis.
  • For generic, anonymous tracking, to create general website statistics for analysis.
  • User specific tracking to count page views of advertisers’ information enhancements. Individuals selecting such information may be identified to the associated advertiser as interested viewers.
  • To create a user online community.
  • To comply with any legal or regulatory requirements.
  • Planning and managing The Critical Communications Reviews business activities by understanding aggregated analysis on behaviour and habits.
  • To provide users with other The Critical Communications Reviews information, products or services, which it feels may interest them.

Where you have provided us with the appropriate consents, we may also pass your information for marketing purposes or host messages on behalf of selected third parties in the critical communications industry.

The Critical Communications Reviews may also disclose user's personal information to any member of the The Critical Communications Reviews Organisation. In the event that any companies or business of The Critical Communications Reviews is acquired by or merges with another company, your personal information may be passed to the purchasing/merging company amongst the transferred business assets. This will enable your relationship to continue with the relevant The Critical Communications Reviews business despite the change of ownership. Your personal information may also be passed (on a confidential basis) to companies with whom the The Critical Communications Reviews is negotiating such a sale/merger as part of the verification exercise carried out on The Critical Communications Reviews by the third party.

How long information is kept

We will only retain your personal information for as long as is necessary and as permitted by applicable laws. We will retain your personal information while we are using it, as described in the section above and may continue to retain it after these uses have ended where we have a legitimate business purpose. For example, if you have opted out of marketing communications from us, we will retain limited details about you to ensure the opt-out request is honoured. We may also continue to retain your personal information to meet our legal requirements or to defend or exercise our legal rights.

The length of time for which we will retain personal information will depend on the purposes for which it is retained it. After we no longer need to retain your personal information, it will be deleted or securely destroyed.

Discosure of information

The Critical Communications Reviews may disclose user's personal data where it believes it is compelled to do so by law. Occasionally, The Critical Communications Reviews may share contact information with carefully selected third party companies whose products and services it feels may be of interest and operate in the sectors outlined in the previous section. The Critical Communications Reviews will keep these offers relevant to user’s interests. All will contain an easy method to unsubscribe from any email or mobile messages no longer wanted.

The Critical Communications Reviews use a number of partner organisations to help provide a service to customers (e.g. fulfilment bureaus, subscription bureaus, mailing houses). These organisations act as data processors and sign a confidentiality agreement with The Critical Communications Reviews to ensure that they can control how they use personal data. Some of The Critical Communications Reviews partners may be located outside the European Economic Area (EEA). Countries outside the EEA may not be required to protect personal information as stringently as countries inside.

Your Rights

The Critical Communications Reviews operates in countries with data protection laws that may provide individuals the right to be able to access and control their information. We always will enable you to exercise those rights as provided by data protection laws.

EU data protection laws give individuals a number of rights, where their data and information is processed by companies established in Europe. Under General Data Protection Regulation these are:
The right to confirmation whether or not we have your personal data and, if we do, to obtain a copy of the personal information we hold. This is known as a subject access request;

  • The right to have inaccurate data rectified;
  • The right to have your data erased. This does not however apply where it is necessary for us to continue to use the data for a lawful reason;
  • The right to request the restriction or suppression of personal data. We will stop using the data but we may continue storing it
  • The right to obtain your personal data that you have provided to us, on the basis of consent or performance of a contract, and where technically feasible, transmitted in a common electronic format to you or directly to another company.
  • The right to object to the use of your data. Specifically, you have the right to object to our use for marketing and in relation to automated decision making, including profiling where there may be legal or similarly significant effects.

There are exceptions to the rights above. We will always try to respond to your satisfaction, although there may be situations where we are unable to do so.

Depending on the laws of the country where you live, you may have other rights in respect of your personal information. If you wish to exercise any legal right in respect of your personal information, please contact us via one of the methods set out in section: Contact Us. In some cases, we may be entitled to decline a request you have made regarding your personal information, in accordance with application laws. We will explain if that is the case. Otherwise, we will meet your request as promptly as we reasonably can. If you have requested that we stop sending you marketing messages, please note that you may still receive them for a short period while the request is processed.

For further information on your rights or to exercise them, please e-mail our Data Privacy Officer:

Changes to our privacy policy

This privacy policy may be updated at any time with or without notice in order to comply with new practices or regulations and will be posted on this page.

Cookies and your privacy

Users should be aware that information may be collected through the use of cookies, whenever accessing The Critical Communications Reviews website and/or third party websites. Some cookies are essential for The Critical Communications Reviews in order to provide users with the services they have requested. When using The Critical Communications Reviews website, users agree to the use of the non-essential cookies, unless they set their browser to reject them. A cookie is a small file, which is placed on a user's device when they visit a website or open certain emails. A cookie itself does not contain or collect personally identifiable information. Cookies are used for the following purposes:

  • Identifying users when they sign into a website, allowing them to see a customised version and therefore eliminating the need to re-enter their log-in details.
  • Tracking use of our websites to better develop them in the future.
  • To speed up searches.


The user shall indemnify The Critical Communications Reviews against costs claims demands or expenses incurred or made against The Critical Communications Reviews as a result of any breach of this Privacy Policy.

How do I opt out of the various activities

If you do not wish to receive certain types of communication, just let us know. When you register for any of our publications, you will be given the opportunity to opt out from all third party communications. Any marketing communications you do subsequently receive from us will always include a clear, simple method to 'opt-out' of future communications. This can be at various levels e.g. If you don’t wish to receive any communications at all, we can stop everything - just let us know (using the contact details below). If you just want communications on certain subject areas stopped, again just let us know (use the contact details below). The Telephone Preference Service (TPS) and the Mailing Preference Service (MPS) offer consumers protection against unsolicited marketing contact. If you are registered on either service, The Critical Communications Reviews will assume that your subsequent submission of personal data means that you have consented to receive marketing from us, as under data protection legislation, we believe we can demonstrate that we have a legitimate interest in using your data for some marketing purposes but you always have a choice. If you wish to opt out of this use of your data, then please email the data controller using the details below.

Contacting Us

We hope to resolve any privacy concerns you may have. If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you can complain to any supervisory authority or other public body with responsibility for enforcing privacy laws

If you have any questions, comments or requests regarding this privacy policy, please contact:

The Critical Communications Review
Data Privacy Officer