APCO 2019: NICE Inform Intelligence Solution Integrates with RapidSOS Clearinghouse

Source: The Critical Communications Review | Gert Jan Wolf editor

The integration of the two solutions extends RapidSOS’ enhanced emergency information beyond real-time incident handling to transform incident reconstruction and investigations for 911 centers.

Used by thousands of public safety agencies nationwide for faster response and improved situational awareness, the RapidSOS Clearinghouse provides life-saving data from millions of connected devices directly to 911 and first responders in an emergency. The technology gives 911 centers access to a caller’s more accurate device location, saving precious time in an emergency.

As a result of a recently completed integration with NICE Inform, that same device location data is now also empowering 911 center managers with more precise, post incident reconstruction and incident intelligence tools.

“It’s a game changing solution for 911 centers,” said Chris Wooten, Executive Vice President, NICE. “Thousands of 911 centers nationwide are already using the RapidSOS Clearinghouse advanced location data for faster response and better situational awareness, but there are also opportunities to use that same data to improve incident reconstruction on the back end. The integration of RapidSOS and NICE solutions now make that possible.”