2021-07-25

SimpliSafe and RapidSOS Launch Partnership to Improve Professional Alarm Response

Source: SimpliSafe
Curated by: Gert Jan Wolf - Editor-in Chief for The Critical Communications Review

SimpliSafe, creator of award-winning home security solutions, today announced a multi-year partnership with RapidSOS, developer of the world's first emergency response data platform, to improve emergency response during an alarm event. By providing first responders with more timely and detailed information, this partnership will improve the SimpliSafe customer experience and response during an emergency. The partnership delivers potentially life-saving data from SimpliSafe’s platform to first responders during an alarm incident - helping first responders provide a more effective data-driven response when SimpliSafe customers need it most.

Previously, when an alarm event was triggered, signals from SimpliSafe systems were sent to their monitoring centers, where a call was initiated to the homeowner to gather more details. These same details were then shared via phone call to a dedicated line at the local 911 call centers and sent to dispatchers.

Through this partnership, when an alarm event happens, information from SimpliSafe devices is now digitally routed to the local 911 center even before a phone call is placed. This enables SimpliSafe to share critical details so first responders in the field can make data-driven decisions, and deploy the right resources needed for the event. Critical emergency data, including household details SimpliSafe users provide within their profiles, such as number of family members or pets in the home, is readily available to dispatchers and first responders so they can respond accordingly.