Zello Launches Solution for Safer, More Reliable Driver-Dispatch Communications

Zello, the leading push-to-talk voice messaging service that enables communication and collaboration for workers, teams, and businesses worldwide, today announces the launch of Dispatch Hub, a new solution that modernizes dispatcher-driver communications with push-to-talk technology, dispatcher workload sharing, call queuing, location tracking and message replay.

Zello replaces a traditional radio with any smartphone or tablet, extending the range to anywhere with Wi-Fi or cellular data service. Leveraging this, Dispatch Hub enables dispatchers and drivers to communicate in near real-time over long distances, often in dynamic operating environments. By placing dispatch operators and drivers’ calls in a queue, Dispatch Hub enables a more streamlined, more efficient, and less stressful communication workflow.

Dispatchers can prioritize calls as a team, distribute call load, and focus on one message at a time. Drivers are safer as a result, receiving fast, reliable, one-on-one replies to their messages so they can focus on the road and the customer. And companies operate better: with analytics from Zello on call wait times, consistent problem areas, and real-time map and traffic data, clients can continuously improve their dispatch center performance, achieving cost savings and better ROI in the process.

“The world of drivers and dispatch operators involves a constant state of movement, multi- tasking, and navigating unpredictable situations. Drivers are primarily occupied with driving and traffic safety, while dispatchers have to track schedules, field customer requests, monitor 3-4 different software platforms, and serve as a lifeline for a fleet of drivers on the road, providing guidance and information to assist them in their mission,” said Bill Moore, CEO of Zello. “Great dispatchers need effective tools to prevent overload, distribute call loads across a team, and ensure drivers are answered quickly— even at the busiest times. Our new Dispatch Hub feature streamlines and simplifies this entire process.”

With legacy push-to-talk communications such as radio, driver-dispatcher communications are unreliable and unsafe. Incoming calls often disappear into a void, with drivers waiting several minutes for a decision from dispatch while the truck is parked and not making money. Poor two-way radio connectivity also leads to similar delays and safety issues when drivers cannot connect to communicate about accidents or on-site hazards.