Cove and RapidSOS partner to bring advanced emergency response system to home security industry

Cove, a Utah-based DIY security company offering premium home security, today announced a partnership with RapidSOS, an emergency response technology company, to send life-saving home security data directly to 911 centers to empower the fastest, most effective emergency response. Instead of needing to verbally relay all critical information from the monitoring center to 911, for the first time a home security product is capable of sending data directly to 911 centers protecting over 300 million people nationwide. According to 911 dispatchers, this could save 3 to 4 minutes in the emergency response process and eliminate errors from the verbal relay of information.

Home security systems rely on an outdated model where third-party call centers must verbally communicate all critical information and what’s happening in an emergency to 911. With this information gap and limited data flow, 911 personnel are unable to immediately know if the incident is real and dispatch appropriate resources as efficiently as possible. This rapid SOS often results in delayed dispatch time, insufficient use of resources, and sometimes tragic outcomes.

To address these challenges, Cove is leveraging RapidSOS’s emergency response data platform to link real-time information from Cove security devices directly to 911 centers nationwide, including incident location, alarm time and type, emergency contacts, monitoring center information, and more. This helps accelerate emergency response for Cove users in situations where it is needed, and provides local first responders with the critical data they need to better care for people and property when it matters most.