Tetra | 2010-09-10

Verint Receives VoIP Recording Patent

Source: The Critical Communications Review | Gert Jan Wolf editor

New Patent Validates Company as First Innovator in IP Recording

Verint® Systems Inc. (NASDAQ: VRNT) today announced that the United States Patent and Trademark Office (PTO) has granted an industry-defining patent (U.S. Patent No. RE41,608) to the company in the area of data packet—e.g., Voice over Internet Protocol (VoIP or IP)—recording. This patent significantly strengthens Verint’s industry-leading patent portfolio, further reinforcing its position as the leader in IP recording in contact center and enterprise customer service environments, along with its impact in mission-critical public safety operations environments.

Verint has a long history of deploying IP-specific solutions to customers worldwide, and as a result, has amassed extensive experience in recording in IP environments. Proven, field-tested solutions in the most demanding and mission-critical environments have further reinforced the company’s strength in this area.

The new “System and Method to Acquire Audio Data Packets for Recording and Analysis” patent, originally filed in 1996, covers methods and systems for recording and analyzing audio data packets, e.g., VoIP/IP data packets. Covering IP recording using passive, active and forwarding technologies, it serves to further enhance Verint’s lead.

“We believe IP is becoming the defacto standard as organizations migrate and retire their legacy circuit-switched networks in favor of the extensive advantages inherent in IP-based systems. As such, we are very pleased to have been granted this key foundational patent that demonstrates Verint’s ongoing focus and commitment to leading the call center market with innovative solutions that deliver tangible business value,” says Dan Bodner, president and CEO, Verint Systems.

Verint’s flexible, patent-protected Impact 360® Recording solution enables organizations of all sizes to reliably capture, index, archive and retrieve customer/caller voice and data interactions in IP, traditional time-division multiplex (TDM) and mixed telephony environments. The software transparently records, and then easily searches and replays contacts regardless of where they were recorded within the enterprise, including across multiple sites. Designed to support organizations in compliance, sales verification and quality management, Impact 360 Recording enables a focused approach to meeting company, industry and regulatory requirements; increasing operational effectiveness; reducing liabilities; and heightening service quality.

This patent covering IP recording follows on recent announcements issued by the company about a number of key patent grants. Among these are its patent covering recording as a network service, and its PCI-related patent in the area of recording technology and the protection of interactions and sensitive information as required by the Payment Card Industry Data Security Standard.

These, along with the aggregate of Verint’s worldwide patents and applications, demonstrate the breadth and depth of the company’s patent portfolio, its investment in technology innovation, and the protection of its intellectual property for the benefit of customers, partners and shareholders.


Source: www.verint.com