Motorola Solutions Bolsters 911 Capacity and Accelerates Emergency Response with Hyper Acquisition and New Agentic Assist Agents

This acquisition expands Motorola Solutions’ use of agentic AI across its Command Center portfolio and mission-critical AI, Assist.

 Motorola Solutions (NYSE: MSI) today announced that it has acquired HyperYou, Inc. (Hyper), a leader in conversational, agentic AI designed to reduce the burden on understaffed public safety answering points (PSAPs) by handling non-emergency calls. This acquisition expands Motorola Solutions’ use of agentic AI across its Command Center portfolio and mission-critical AI, Assist. The company also plans to roll out additional specialized AI agents that understand the context of 911 calls, radio traffic and other data sources to take emergency actions. 

This expansion directly addresses a critical industry challenge: Many U.S. PSAPs report being staffed at only 75%, with call handlers often fielding non-emergency calls that can represent more than two-thirds of total volume. Hyper's AI agents can autonomously manage this workload to help reclaim capacity for the most urgent 911 emergencies. The technology is also designed to recognize situational shifts - such as a vehicle breakdown escalating into a multi-car collision - to immediately divert the call to a 911 specialist for critical intervention. 

“Hyper’s agentic AI is helping us better manage high volumes of non-emergency calls and reduce the strain put on our call handlers and dispatchers,” said Ashish Kakkad, Chief Information Officer at the San Diego County Sheriff’s Office. “By automating the routing of non-emergency calls, our telecommunicators can focus more of their time on emergency situations that require judgment, empathy and critical thinking. It’s a practical use of technology that improves outcomes for our community.” 

“We built Hyper around a simple, non-negotiable truth: when someone calls for help, there can’t be a delay," said Ben Sanders, CEO and co-founder, Hyper. “We're proud to join Motorola Solutions in leading this new wave of agentic AI for the 911 workflow - technology that can move as fast as the crisis at the other end of the call.”

In addition to the new capabilities powered by Hyper’s technology, the company plans to roll out new Assist Agents to help save time and increase the effectiveness of emergency response. These agents will focus on removing language barriers in real-time between the 911 caller and call handler while guiding call handlers through complex emergency scenarios and accelerating the delivery of life-saving resources that will help support the incident. 

“Assist Agents can amplify human attention and accelerate action, giving first responders more time to save more lives,” said Mahesh Saptharishi, executive vice president and chief technology officer, Motorola Solutions. “Assist is already saving public safety agencies hours. With today’s announcement, we’re further accelerating actions to shrink the gap between the moment a caller dials for help and when help arrives.” 

Motorola Solutions’ Assist Agents feature built-in controls for human supervision so that AI takes autonomous action only when the public safety agency’s pre-determined parameters are met. The company is committed to responsible AI innovation that transparently augments, rather than replaces, human judgment, decision making and control. 

Terms of the Hyper transaction were not disclosed.