NGA Launches Public Safety Product Advisory Council to Guide Public Safety Innovation

NGA, a leading provider of Next Generation 9-1-1 (NG911) solutions, today announced the launch of its Public Safety Product Council, a strategic advisory group established to align the company’s technology roadmap with the evolving needs of public safety agencies across the U.S. and internationally. 

NG911 represents a critical shift from outdated analog infrastructure to modern digital systems capable of handling text, video, and real-time data alongside voice calls. These upgrades are essential as public safety agencies face growing demands for speed, reliability, and cross-agency coordination. 

 The Council brings together senior leaders from product management, engineering, marketing, sales, and customer success to guide the development and optimization of NGA’s solutions through a cross-functional, data-informed approach. By pairing internal expertise with direct customer input, the Council ensures that every innovation reflects real-world dispatcher workflows, operational needs, and frontline feedback.

“At NGA, every product decision starts with a core principal – how does this improve outcomes for the people who rely on 9-1-1?” said Don Ferguson, CEO of NGA. “Through the Public Safety Product Council, we’re moving beyond traditional feedback loops to directly embed customer insights into how we design, plan and deliver solutions.”