Orange County, California Sheriff’s Department Deploys NICE Record and Management Solution

The Orange County, California Sheriff’s Department, the fifth largest sheriff’s department in the U.S., has deployed NICE Systems’ (NASDAQ: NICE) IP solutionsat its Loma Ridge Emergency Communications Bureau (ECB) in Silverado, and at a co-located radio master site, to capture and manage emergency communications. The solutions include NICE’s NRX for Voice over IP (VoIP) recording, the MCC 7500 IP Radio Logger (jointly developed by NICE and Motorola Solutions), and NICE Inform for multimedia incident reconstruction.

Emergency Communications Bureau personnel receive approximately 2,500 calls per day and relay critical information to deputy sheriffs who respond to incidents for the ECB’s 13 contracted city partners and unincorporated Orange County areas. The Communications Division also manages a Countywide Coordinated Communications System (CCCS), and in a first step toward APCO Project 25 (P25) standard-based technology, recently installed Motorola Solutions’ MCC 7500 IP dispatch consoles at its Loma Ridge facility. These communications are recorded by the MCC 7500 IP Radio Logger, the first fully integrated, certified IP radio recording and replay solution for Motorola Solutions’ ASTRO® 25 network.

Additionally, the Emergency Communications Bureau is one of many such centers transitioning to VoIP for its portability, cost savings, and enhanced functionality. NICE NRX integrates with the West Corporation’s VIPER® (VoIP for Emergency Response) system, allowing the ECB to capture these communications. The recording systems are fully redundant to ensure continuous operation. With NICE Inform, all of the VoIP and radio over IP (RoIP) interactions with citizens and first responders can be merged into a seamless timeline for complete incident reconstruction.

“NICE has deployed more than 1 million channels of VoIP and 90,000 channels of IP-based radio logging,” said Chris Wooten, Executive Vice President, NICE Systems. “Our digital evidence management solutions for emergency communications are scalable, i3-compliant, designed to support diverse multimedia, and certified by leading VoIP and RoIP vendors. This enables public safety agencies such as Orange County’s Emergency Communications Bureau to be confident that their needs will be supported today, and well into the future.”