Incident Management

The Synch Incident Management system enables rapid, real-time coordination of critical events, ensuring fast response times, clear communication, and seamless resolution workflows. 

Designed for field teams, dispatchers, and integrated external systems, it provides full visibility and control over every incident from creation to debriefing.

• Rapid Incident Creation – Incidents can be created instantly from mobile devices, the dispatch console, or external systems via API.
• Smart Team Assignment – Invite and prioritize nearest responders based on live location and availability.
• Integrated Communication – Each incident has a dedicated PTT and chat channel, allowing teams to collaborate in real time.
• Splash Invites & Navigation – Dispatchers send instant splash messages with incident details and a direct navigation link to responders.
• Live Status Tracking – Teams can update their progress dynamically, ensuring full situational awareness for all stakeholders.
• Customizable Workflows – Organizations can define incident types and response stages, based on operational needs.
• Location-Aware Coordination – The live map displays active incidents, assigned users, and key Points of Interest (POIs) for optimized response and resource allocation. Drag and drop users for quick, on map assignments.
• Centralized Dispatch Oversight – Dispatchers can sort, manage, and track all active and resolved incidents from a single interface.
• Incident Debriefing & Review – Log, store, and analyze all incident-related communications, status updates, and location history for post-event analysis and compliance.
• API & External System Integration – Seamlessly sync with external IT systems for automated incident triggers, assignments, and reporting.

With Synch Incident Management, organizations can enhance response efficiency, minimize downtime, and ensure coordinated crisis handling—no matter where incidents occur.