Frequentis introduces its LifeX3020 solution in Malaysia

Frequentis marks the debut of its LifeX3020 solution in Southeast Asia, improving emergency call
handling and response coordination across three major centres and nationwide blue light agencies.
This effort supports Malaysia’s Next Generation Emergency Services 999 (NG999) project, an upgrade
designed to replace the current Malaysian Emergency Response System (MERS999). The initiative
underscores Malaysia’s strong commitment to enhancing public safety across the nation.
Frequentis will install innovative systems in three emergency response centres, the first deployment of
its kind in Southeast Asia. These implementations will streamline emergency call handling, enabling
quicker and more effective responses from key agencies such as police, fire, maritime, and civil
defence services.

“This project is an exciting opportunity to apply more than 25 years of expertise in public safety
communications,” says Robert Nitsch, Vice President of Public Safety at Frequentis. “LifeX3020 is
tailored to meet both current and future needs, ensuring that emergency services throughout Malaysia
can provide fast, reliable, and efficient support to those in need.”

The project involves the setup of 350 workstations across key emergency centres, backed by a robust
infrastructure designed to enable rapid response across the nation. With the new platform, call takers
will have enhanced tools to assess emergencies quickly and direct resources to the appropriate
agencies without delay. This will significantly reduce response times, improving outcomes in critical
situations.

Frequentis partners with local stakeholders to implement this large-scale project, which aligns with
Malaysia’s broader efforts to strengthen national emergency services. The NG999 initiative sets a new
benchmark for public safety technology in the region by integrating multiple services on a unified
communication platform.