Department of Health Selects Frequentis Control Room Software
Cloud-based infrastructure from Frequentis will assist the UK Ambulance Trust with its evolution to an Emergency Service Network (ESN).
The Department of Health has selected the Frequentis 3020 LifeX integration platform as a replacement for the current Integrated Command and Control System (ICCS). The Control Room Software (CRS) project required a new approach to the provision of radio dispatch for the UK Ambulance Trust using a cloud-based model. The system will enable the Trust to be ready to transition to the United Kingdom’s Emergency Services Network (ESN).
The 3020 LifeX, designed as multi-media collaboration platform, will be hosted at Crown Hosting Data Centres to provide a highly resilient national solution for all of the English Ambulance Trust control room operators and with an option for Scotland and Wales too. With a capacity for almost 700 concurrent users, the system will be the largest ICCS in the UK. The system will not only allow the control centre staff to communicate with the ambulances on the current Airwave network, but also the new ESN once it is operational. It will also provide a map-based view of the location of all ambulances, to compliment current systems and provide another layer of resilience for the most critical of services.
This new approach to the provision of critical services for an Emergency Services’ control centre allows for flexibility and innovation to meet any future requirements and the enhancement of operational processes and procedures. Even though the system is national and can be enhanced on this basis, Frequentis understands the need for individual Trusts’ to operate in their own way and will therefore ensure local requirements are also catered for.
