Tetra | Messaging | 2012-03-13

North West Ambulance Service is first to adopt new Airwave messenger

Source: The Critical Communications Review | Gert Jan Wolf editor

David Sangster, Airwave’s UK Services Director: “It is a robust messaging device with the added benefit of receipt acknowledgement. It is a world first and offers significant advantages over analogue paging systems.”

Airwave, the leading provider of critical voice and data communications to public service organisations in Great Britain, has secured a contract with the North West Ambulance Service (NWAS) to provide TETRA Messenger to their community first responders.

Following a successful trial in the latter part of 2011, NWAS has procured the service for a three-year term and placed an initial order for 330 devices.

TETRA Messenger is a secure, resilient, two-way messaging and alerting solution, which provides messaging on Airwave’s secure TETRA Network.

According to David Sangster, Airwave’s UK Services Director: “It is a robust messaging device with the added benefit of receipt acknowledgement. It is a world first and offers significant advantages over analogue paging systems.”

The addition of the GPS functionality means that control rooms can pinpoint the whereabouts of on-duty responders and manage their resources more effectively during an incident.

“The device is simple and easy to use and offers users the functionality to store up to 40 pre-defined messages. In the past our responders were unable to respond in a situation which made it difficult for us to know who was available and where they were located,” says Ray Lunt, NWAS programme director.

The pre-programmed responses (respond and react) can be easily integrated into existing control room systems giving the operators access to real-time updates.

David Sangster concludes: “TETRA Messenger empowers organisations to manage their workforce resources more efficiently as a result of better incident management.”

Source: www.airwavesolutions.co.uk