The Unique Approach of Synch PTT to Incident Management
Why Synch Is a Game Changer
Developed specifically for deskless teams and their push-to-talk (PTT) requirements, Synch’s communication-first architecture provides a significant advantage. Every feature—including video, chat, and incident management tools—is built upon this real-time communication foundation.
Synch is relied upon by thousands of users engaged in life-saving and mission-critical operations across sectors such as emergency services, critical infrastructure, transportation, warehousing, and security. Its secure and reliable communication capabilities, coupled with advanced location tracking and Safe Worker features, make it an essential platform for high-performance field teams.
With the release of its sixth version, Synch has evolved into a combined control center and field communications solution, supporting organizations in managing their most critical operations.
Incident-First Collaboration
The introduction of Synch Incident Management in version 6.0 transforms mobile workforces into coordinated, informed, and responsive teams.
Whether deployed in emergency response, large-scale warehousing, seaport operations, or lone-worker protection, Synch equips organizations with the necessary tools to manage operations from either a mobile device or a web-based dispatch console.
Through the Incident Management System, dispatchers and field users can:
- Create incidents and assign them to users or teams within seconds
- Allocate tasks based on proximity
- Monitor progress in real time
Each incident automatically generates a dedicated communication group, incorporating PTT, video, chat, and file-sharing, ensuring seamless collaboration.
Dispatchers benefit from a comprehensive web interface that provides dashboards, map views, and detailed tracking, while field responders can easily navigate to incidents, update statuses, and communicate with their teams.
From managing 50 responders to coordinating 8,000 emergency medical staff and ambulances, Synch has demonstrated its scalability across a wide range of operational environments, ensuring clarity of roles and effective use of every second.
Openness for Automations with Synch API
Designed in collaboration with mission-driven teams, Synch has been proven in sectors where timing, coordination, and safety are paramount, including logistics, construction, EMS, and airport security.
Recognizing the uniqueness of every organization, Synch offers an open API and SDK, enabling it to serve as a foundational platform for custom developments.
The Synch API enables organizations to:
- Automate routine tasks by integrating external systems and embedding their output into Synch
- Trigger automated team creation, incidents, or messages from existing IT systems
- Integrate and visualize external data for enhanced decision-making
- Extend real-time communication with flexible automation both within and beyond Synch
This flexibility ensures Synch adapts to organizational needs rather than forcing processes to conform to the platform.
What’s New in Synch 6.0?
- Full Incident Management Suite – Create, assign, monitor, and close incidents with customizable workflows and status tracking
- Dynamic Geofencing & Points of Interest (POIs) – Trigger alerts, generate dynamic PTT groups, and manage perimeters with real-time mapping tools
- Location-Based Assignment – Assign incidents by proximity to reduce response times and improve coverage
- Dispatcher Multi-Panel Control – Track multiple incidents, user statuses, and location updates simultaneously via a redesigned interface
- New Mobile Tools – Field users can:
- Receive splash alerts with navigation guidance
- Update incident statuses instantly
- Communicate directly with incident groups and dispatchers
- Respond to atomatically generated emergency incidents
- Safe Worker Tools – Advanced features such as presence modes, automatic Man Down detection, incident-linked alerts, and comprehensive location history enhance the safety of lone and at-risk workers
Powered by a Proven Platform
Already operational in some of the most demanding and time-sensitive environments worldwide, Synch 6.0 delivers a secure, scalable, and reliable solution. Designed to support both mobile personnel and centralized control centers, it provides organizations with the confidence to manage critical missions effectively.
Ready to upgrade your mission control?
Contact Synch to learn more and/or to activate Synch 6.0 for your organization.
