Intrado Launches Portfolio of AI-Enabled Solutions for Next Generation Emergency Communications Modernization

Intrado, a global leader in emergency communications technology, today announced a portfolio of AI-enabled and cloud-native emergency communications solutions designed to help Public Safety Answering Points (PSAPs) advance emergency communications operations. The portfolio includes innovations across unified cloud-native call handling, resiliency and continuity, and AI-powered automation capabilities such as intelligent call triage, automated transcription and translation, and non-emergency call resolution to support more efficient and reliable emergency response operations.  

The offerings, VIPER NextGen, VIPER Answer, and VIPER NextGen Cloud Backup, reflect Intrado’s broader strategy to deliver a unified emergency communications platform that simplifies workflows, strengthens resiliency, and embeds intelligent automation into emergency response operations. Designed with PSAPs in mind, the solutions help agencies adopt next-generation technologies and further support telecommunicators in high-pressure environments while minimizing disruption.  

As emergency communications agencies face increasing call volumes, staffing shortages, cybersecurity concerns, and pressure to transition to NG9-1-1 technologies, many organizations are looking for strategies that reduce complexity and operational risk while maintaining uninterrupted service availability.  

“Emergency communicators are under increasing stress to evolve while maintaining the reliability and continuity their communities depend on,” said Joe Custer, CEO at Intrado. “Our approach is centered on helping PSAPs evolve wisely by modernizing with purpose, minimizing operational risk, and ensuring technology enhances rather than disrupts critical emergency response processes. With this product portfolio, we’re combining cloud-native infrastructure, resiliency, and practical AI innovation to help improve efficiency, support telecommunicators, and strengthen response capabilities without compromising trust or uptime.”