Control rooms  |  2025-08-26

Federal Engineering Selected by New Hanover County for Dispatch Systems Implementation Oversight Services

Curated by: Gert Jan Wolf - Editor-in Chief for The Critical Communications Review

Representatives from New Hanover County, in Wilmington, North Carolina have chosen Federal Engineering, Inc. (FE) to provide consulting services for the deployment of the County’s new Computer Aided Dispatch (CAD), Mobile Data (MDS), Records Management (RMS), and Justice Management (JMS) systems.

Mr. Sunny Hwang, Chief Information Officer for New Hanover County, commented:

“New Hanover County is deeply engaged in a CAD/Mobile/RMS/JMS upgrade project, having completed the needs assessment and procurement processes, working with another consulting firm. The County is now seeking a new firm to assist in the completion of this project, to support contract negotiations, and guide the implementation phase. We have selected Federal Engineering because their firm understands New Hanover County and our public safety environment. They have consulted with us for over 20 years, including their recent support during our Emergency Communications transition to the new Government Center. FE has an unmatched reputation for providing expert analysis, procurement support, project management, and oversight for diverse public safety technology efforts, which aligns with the County’s current needs.”

Mr. John E. Murray, Executive Vice President & COO of Federal Engineering said:

“To come up to speed, FE will begin the project with an Independent Verification and Validation of the documents prepared by the County and the previous consultant, including the needs assessment, gap analysis, systems requirements, the RFP, and the selected vendor’s proposal and draft contract. We will then finalize a project plan to govern the project, including project management, design reviews, and implementation support activities. We appreciate the confidence the County has placed in our firm to bring this important project to a successful conclusion, and we will strive to exceed their expectations.”