Tyler Technologies to Provide Computer-Aided Dispatch Solution to Monroe County Control Center in Pennsylvania

The agreement includes software implementation, training, data file conversion, and emergency 24/7 CAD maintenance.

Monroe County Control Center had been using a different vendor's solution, but recognized that it was not meeting the changing needs of its partners and constituents. The leadership desired an updated solution that, in addition to being technically advanced, came with reliable customer support.

"Our dispatching needs changed for many reasons beyond our control, and we needed to seek out a CAD solution that would meet the ever-changing demands of our public safety partners," said Gary Hoffman, director of communications for the Monroe County Control Center. "Tyler addressed all of our challenges, and their solution will help make the extremely stressful job of 911 public safety dispatching easier to deal with for our most important asset � our staff."

Because the Monroe County Control Center also purchased Tyler's New World CAD-to-CAD interface, they will be able to interact with many other existing New World public safety customers. They will also benefit from much better mapping capabilities and will have the ability to expand their system to other agencies as a result of Tyler's scalable solution.

Tyler's New World public safety solution is the leading CAD provider in the Commonwealth of Pennsylvania for public safety access points (PSAPs), serving approximately 30 percent of all PSAPs in Pennsylvania.

"We're thrilled to bring the Monroe County Control Center our advanced solution, which will enable them to perform robust mapping with an advanced interface," said Greg Sebastian, president of Tyler's Public Safety Division. "With our growing presence in Pennsylvania, Monroe County will also be able to communicate and share best practices with other New World public safety clients."