FREQUENTIS and ASTRID advance Belgium’s emergency response with modernised control room communications

Equipping Belgian police, fire, and medical emergency centres with Frequentis LifeX for faster, more coordinated emergency response

ASTRID, the communication provider for Belgium's emergency and security services, has selected Frequentis to deliver its LifeX communication platform as part of the nationwide ComHub modernisation programme. The project will strengthen how emergency calls are handled and how responders are dispatched, helping police, fire, and medical services deliver faster, more coordinated support across Belgium.

"Frequentis brings proven expertise in delivering mission-critical communications for emergency services," said Christophe Grégoire, CTO of ASTRID. "Through ComHub, we are creating a modern communication environment that will help emergency centre operators support citizens even more effectively today, while preparing Belgium's emergency services for the challenges and opportunities ahead."

Designed to meet the upcoming European NG112 standards, the platform will support real-time text, evolving public communication habits, and broader accessibility needs. It will also provide a seamless path towards ASTRID's future Mission Critical Services (MCX) network, supporting the ongoing evolution of public safety communications in the years ahead.

By investing in proven technology from Frequentis, ASTRID is building a resilient foundation for emergency response, supporting both the people who call for help and the front-line teams working to protect communities across the country.

"This project is about ensuring that emergency services can communicate and collaborate effectively," said Thomas Pilsl, Senior Vice President Public Safety at Frequentis. "Together with ASTRID, we are building a future-ready environment that strengthens emergency response across Belgium."