NICE Brings Home Two TMC CUSTOMER Product of the Year Awards
NICE Customer Engagement Analytics and NICE Fizzback are recognized among the most innovative customer experience technology solutions for 2015
RA’ANANA, ISRAEL, December 29, 2014 – NICE Systems (NASDAQ: NICE) today announced that two of its solutions have been named as 2015 Products of the Year by TMC CUSTOMER Magazine. NICE was recognized for the second consecutive year for its Customer Engagement Analytics platform and NICE Fizzback solution, both of which help organizations better understand customer needs across channels and touch points in order to improve the customer experience.
Predicting Customer Needs
NICE’s Customer Engagement Analytics creates a complete view of the customer journey by capturing and analyzing all customer interactions, transactions and events. By leveraging Big Data, interaction analytics and predictive models, it helps organizations map individual customer behavior across time and touch points in order to understand context, uncover patterns, predict customer needs, and personalize interactions in real time. This drives business initiatives like call volume reduction and sales optimization, and can tie into Voice of the Customer programs.
Taking Action for Improvement
The NICE Fizzback solution enables organizations to better understand customer needs and preferences by extracting insights from real-time customer feedback. Organizations can quickly and easily understand the key drivers of customer dissatisfaction and take action for immediate improvement. Feedback can also be used to promote frontline staff coaching and reward high performers.
Miki Migdal, President of the NICE Enterprise Product Group
“NICE is committed to ongoing product innovation to help organizations exceed their customers’ expectations and deliver a high return on investment. These awards from TMC CUSTOMER magazine reinforce our position as a leading provider ofcustomer experience solutions, which enable organizations to engage with their customers across channels and touch points and take action to improve the customer journey at every step.”
Rich Tehrani, CEO, TMC
“NICE is a prominent player in the market that has shown its dedication to providing quality solutions that benefit the customers’ overall experience. We are proud to recognize NICE in our 2015 Product of the Year awards, and look forward to seeing new developments in the coming year.”
The 17th annual Product of the Year award winners will be published in the January/February 2015 issue of CUSTOMERmagazine.
About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies. www.nice.com.
Corporate Media Contact
Erik Snider, +1 877 245 7448, erik.snider@nice.com
Investors
Marty Cohen, +1 212 574 3635, ir@nice.com, ET
Yisca Erez + 972 9 775 3798, ir@nice.com, CET
