2019-11-29

Australia evolves to nationwide Next-Generation emergency call handling with Comtech Solacom Technologies

Source: Comtech Telecommunications Corp

Comtech Telecommunications Corp. recently announced that its subsidiary, Comtech Solacom Technologies, Inc. (“Solacom”), which is part of Comtech’s Commercial Solutions segment, will provide call handling systems and solutions to emergency call takers for the entire population of Australia, for efficient management of emergency calls from across the country. Telstra, the Australian telecommunications provider that is responsible for the country’s emergency call handling services, recently confirmed the nationwide deployment of Solacom’s Guardian systems and solutions when it announced the opening of a new, 24-hour Triple Zero contact center in Adelaide.

A Triple Zero (“000”) contact center in Australia is the equivalent of a 911 public safety answering point (“PSAP”) in North America. The new 20-position contact center in Adelaide is connected to the country’s other two contact centers in Sydney and Melbourne. With a third Triple Zero contact center, Telstra has more flexibility to handle peak call volumes, increase staffing levels, and provide an additional layer of assurance for citizens.