2019-08-12

CentralSquare’s unified, nationwide 911 system is the top innovation at APCO 2019

Source: WEST

CentralSquare announced that it will participate in the Association of Public-Safety Communications Officials’ (APCO) Annual Conference being held August 11-14, 2019, in Baltimore, MD. Exhibiting from booth 823, CentralSquare will demonstrate its unified, nationwide dispatch network and showcase its fully interoperable Public Safety Suites Enterprise and Pro, which include Computer Aided Dispatch (CAD), 911, Mobile, Records and Jail solutions, among others. With the CentralSquare Public Safety Suite, multiple agencies on disparate dispatch systems can operate and communicate with each other as if they are on a single system – thereby reducing response time and saving lives. Upon deploying the platform – with built-in, two-way integration between CAD systems – these communities are able to seamlessly integrate law enforcement, fire and EMS resources with their neighboring communities while preserving the autonomy of each dispatch center.

Further, with CentralSquare 911, agencies gain a fully integrated system for coordinating the fastest multi-agency, multi-discipline and multi-jurisdictional response among law enforcement, fire and EMS agencies. Receiving text-to-911 calls, sending outbound text messages and locating callers by accessing phone coordinates are critical key functions every dispatch center must be able to do to. In one example, Hamilton County 911, TN, utilizes automated text reply to confirm whether or not a wireless, abandoned call was accidental. The functionality has helped reduce telecommunicator time by 2 minutes per abandoned call and is currently clearing 36% of total wireless, abandoned calls, ultimately leading to a savings of approximately 400 hours each year. Equipped with the best Next Generation 911 system that leverages a voice and data platform and brings CAD and GPS location information into every call, dispatchers have unparalleled access to caller information – even if the call did not come through 911 – to send the right responders to the right place faster.