CallTouch
Our CallTouch ICCS brings together proven communication and computer technologies into a touchscreen based, communications control platform.
The ability of staff to operate effectively in the pressure of the control room is a major factor influencing the response time and outcome within incidents and consequently the effectiveness of your organisation to deliver to the public.
CallTouch offers an ergonomically designed touch-screen to support your control room staff in handling telephone calls and radio traffic, and ensure that they can concentrate on managing the incident rather than operating the equipment. At the heart of the system IP voice communications provide the capability to connect to a wide range of communication devices, such as telephony, UHF/VHF and TETRA digital radio. IP network switched communications enable control room staff to efficiently handle all inbound and outbound communications.
A Voice Over IP (VOIP) telephone switch is utilised to terminate telephony circuits, allowing any operator workstation on the network to access any telephone lines for handling inbound or outbound calls. The VOIP switch may optionally be supplemented with an Automatic Call Distribution (ACD) system to route call to operators in a timely manner.
Analogue radio channels and TETRA dispatcher interfaces are connected to IP audio converters, allowing any workstation on the LAN to access any radio sources. Additional audio sources (such as public address circuits or legacy tie lines) may be added into the solution using Audio IP converters, while CCTV video sources can also be delivered over the local area network (LAN) using video IP converters or dedicated IP video cameras.
All audio and radio audio is delivered to the workstations over the LAN and presented to a headset via the workstation multimedia sound card or using USB connectors. All of the IP audio conversion and switching equipment is centrally controlled over a LAN by the computer application servers which run Microsoft Windows 2003 and can be duplicated to provide a high degree of resilience. By utilising IP for the voice and the data then workstations may be sited anywhere on the force wide area network. It also enables multi-centre working where a large virtual control room can be created from control room staff across multiple remote sites.
